RLI Transportation Claim Procedures

Claim Reporting
Please report all claims immediately, by one of the following methods:

• Business hours phone (toll free): Call 1-888-754-4221 x1007 (for Katina).
• After hours phone (toll free): Call 1-800-609-8041 for emergencies only.
• Fax: 866-328-0833.  Print out and complete our loss notice form (PDF, 39 kb).
• E-mail:  tran_claim@rlicorp.com (click the address to send email).

Our normal business hours are 8:30 a.m. to 5:00 p.m. EST Monday through Friday. We also have a claims assistant available to take new losses as early as 8:00 a.m.

The earlier we have notice of a claim, the easier it is for us to locate claimants, rule out bodily injury, identify and locate witnesses, and inspect and photograph the accident scene and vehicle damage. Immediate notice is especially important when accidents involve potentially serious injuries and damages, including fatalities, unconscious claimants, broken bones, paralysis, loss of limb, air-lifted claimants, major environmental cleanup and three or more adverse vehicles. Because of the heightened potential for litigation in cases of serious injury, we try to immediately retain a defense attorney, a reconstruction engineer (to go to the scene) as well as an independent adjuster.

Immediate notice is even more important when a serious accident does not appear to be your driver’s fault. We need to make sure that our attorney, reconstructionist, and independent adjuster collect and preserve evidence to defend you in the event that the at-fault party, at-fault party’s family, or non-negligent passengers pursue a claim. This is always a possibility, given the litigious nature of our society and the rules governing joint and several liability in many jurisdictions.

Please report all claims to us. If a claim is minor or appears to be a no-liability claim, you may report it to us as "incident only," and it will not appear on your loss runs. However, if we think that a claim so reported should be investigated, we will open it with a reserve. The examiner will call you to provide the basis for doing so. Your premium includes payment for claims service and loss adjustment expenses, so these are services for which you have already paid.